Frequently Asked Questions
Everything you need to know about transforming your home and garden.
What is the typical shipping lead time for large garden furniture?
Most in-stock garden furniture and large planters ship within 5-7 business days. Custom or made-to-order pieces may take 4-6 weeks for delivery depending on the manufacturer.
Do you offer white-glove delivery for heavy stone fountains?
Yes, we offer professional white-glove delivery services for oversized items. This includes unloading, placement in your desired location, and removal of all packaging materials.
What is your return policy for home decor items?
We accept returns on most unused home decor items within 30 days of delivery. Please note that custom-made items and live plants are final sale and cannot be returned.
Are your outdoor products weather-resistant?
Absolutely. Our outdoor collection is curated for durability, featuring materials like powder-coated aluminum, teak, and weather-resistant stone designed to withstand various climates.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you provide trade discounts for interior designers or landscapers?
Yes, we have a dedicated Trade Program that offers exclusive pricing and personalized support for industry professionals. You can apply through our Trade Portal on the website.